2025 Customer Satisfaction Survey

Name*

First Last

Company*

Position*

Price*

Quality*

Responsiveness*

Lead Time*

On-Time Shipping*

Commission*

Breadth of Product (limiting number of POs required)*

Are there specific details you would like to share about any of the topics listed above?

The Project Management Hotline*

The Project Management Ticketing System*

Our Price Guide*

Our Product Cutsheets*

The PoleVault Self-Service Portal (pricing, tracking, etc.)*

Are there any resources or educational materials our team could provide you with that would make it easier to order poles from Lyte Poles?

Product Offering*

Worst in Class	Average	Best in Class

Lead Time*

Worst in Class	Average	Best in Class

Price*

Worst in Class	Average	Best in Class

Quality*

Worst in Class	Average	Best in Class

On a scale from 1-5, please rate the quality of service you’ve received from our Project Management team.*

On a scale from 1-5, please rate the quality of service you’ve received on matters escalated to Sales Management.*

Are there any common requests from your customers that Lyte Poles is unable to fulfill?

What should we be doing that we aren’t doing today?